PAYMENT FAQs
Our learn-to-swim and mini-squad programs run by school term, and bookings for the term are made via our Aquafanatics customer portal. Payments are made at time of booking prior to commencement of lessons.
A new booking is required for each new school term. Current parents will be advised when bookings are open and have priority booking access.
Squad programs:
- Enrolment is continuous, resuming until swimmers are promoted or enrolment is dropped.
- Fees are paid monthly in advance through the customer portal, with payment being made by the fifth day of each month for that month.
Learn-to-swim, holiday programs, private lessons & mini-squad:
- If cancelling within seven days of the beginning of the program, we will offer an 80% refund.
- If cancelling after the program has begun, then a 20% administration fee will be charged before a refund is given for the remainder of the term.
- No refunds will be given after the completion of 70% of the program.
Squad programs:
- Enrolment may be cancelled by contacting Aquafanatics. The cancellation request must be submitted no later than seven days prior to the end of the month to be effective for the following month. Fee changes will be notified by email.
Learn-to-swim, holiday programs & mini-squad:
• One make-up token per month will be given to each swimmer if a valid reason is registered via our customer portal a minimum of 2 hours before the start of the lesson.
• Please register for available make-up lessons in your child’s level via your online customer portal.
• No make-up tokens or credit are offered for holiday programs.
Private lessons:
• A make-up token or credit will be given if a valid reason is registered via our customer portal a minimum of 4 hours before the start of the lesson.
• To makeup for a missed private lesson please contact us via camille@aquafanatics.com.au.
• No make-up tokens or credit are offered for private lessons during holiday programs.
Please understand that your child’s swim instructor is there to teach your child even if you do not attend. This applies to any learn-to-swim, mini-squad or private lessons.
Learn to swim and Mini-Squad (for a 10 weeks term):
- $225/ term for Non-Aquinas Students or Staff.
- $205/ term for Aquinas Students or Staff.
If enrolling mid-term, it is charged pro-rata.
Private lessons: $50 per 30 minutes lesson.
GENERAL FAQs
Please use our level finder to get an indication of what level you should enrol your child in.
Tool available on the right hand top corner of this page.
In our beginner levels (level 1 beginner) we have a maximum of 3 students per teacher until they can swim confidently without assistance. For our level 1 Advanced the maximum of students per class is 4.
In our higher levels (from level 2 beginner and onwards), we pride ourselves in maintaining small numbers to ensure that all students get adequate attention, and the classes are capped at 5 students per class. Our level 5 class accommodates a maximum of 6 swimmers, and our mini-squad up to 12 swimmers.
As we operate in an outdoor heated swimming pool, we normally recommend that children are at least 4 years old when they commence with us.
We do accept younger children in exceptional circumstances. Please contact our office to discuss prior to enrolment.
Swimming lessons for Levels 1 to 5 are 30 minutes long.
Mini squad runs for 45 minutes.
When you arrive at the pool please check in with the supervisor and they will help you find your class.
On your first day aim to arrive at least 15 minutes early. This will allow you and your child to get used to the environment and possibly see your child’s teacher beforehand.
Please do not enter the pool until requested or stay in the water after the class has finished.
There are warm showers and change rooms available at the college.
Please bring bathers, sunscreen, towel and goggles.
For squad equipment, please see the relevant squad pages to find out what equipment is required for training.
• Children under the age of 10 are not permitted to enter the pool area without a parent / guardian. Regardless of their skill level, no child is completely safe around water and must be supervised at all times.
• Please note that Aquafanatics swim instructors are not responsible for your child/children before or after their lesson. Your child must not enter the pool until instructed by their swim instructor.
• Children and parents are not permitted to use the 8-lane swimming pool for recreational swimming.
• Please be close by at the end of your child’s/children’s lesson to collect them on time.
Aquinas Junior School Students
• Aquinas Students from K-3 must be accompanied by an adult at the end of the school day. They must be collected from the classroom and taken to the pool with an adult and/ or parent and cannot access after school club services at the conclusion of swimming. The school staff nor Aquafanatics staff do not transfer students to and from the swimming pool for out of school hours swimming lessons.
• Aquinas Students from 4-6 can attend the pool independently with parent permission and are only allowed to change into their swimming clothes in the Junior School bathroom. At the end of the swimming lesson, they can only return to the After School Club in the Junior School if enrolled and if parents’ consent to them doing so independently. It is the responsibility of the parent to enrol the Junior School student in the club and make direct contact with the club supervisor to inform that they will be arriving after a swimming lesson. They cannot arrive after 4.45pm as the club may be closed.
The best person to talk to about your child’s progress is the supervisor. Our supervisors are always available to liaise between parents and teachers and answer any of your concerns. Please feel free to let them know of any special needs your child may have. Supervisors are easily recognisable with their Aquafanatics shirts.
Feedback is important and that’s why we aim to provide all our parents with a detailed update on their child’s progress at the end of each term. A certificate is delivered personally to each swimmer/parent by their instructor or an Aquafanatics supervisor, which outlines your child’s progress throughout the term.
We always aim to challenge children and continually make progress when possible. However, progress may not always be continuous. It can come in spurts and children will occasionally plateau in their learning. Sometimes, they may even appear to regress. It is not uncommon for some skills to take a while to master, particularly if they are learning a new or difficult skill.
Being patient and trusting the process is important, but if there are specific concerns, they can be addressed with the on-deck supervisor. It’s also important to remember that children are accomplishing something by maintaining their existing skills – many younger children will regress if lessons and regular practice stop for more than a couple of months.
Current swimmers are invited to join the appropriate squad when their instructor or coach assesses that they are ready and there are spots available in that squad.
New swimmers to Aquafanatics will need to be assessed to determine which squad is appropriate for them. Skill requirements for each squad can be found on the squad pages.
Yes, beyond the industry standard. All our instructors maintain a nationally accredited swimming qualification, CPR award and Working with Children Check (WWC).
All Aquafanatics instructors undergo 30+ hours of training, including class observation, online theory and supervised teaching before they get to teach their own classes.
We provide out instructors with continual professional development to ensure that the teach the latest best practices in swimming instruction.
We run lessons as usual if it is raining. It is a heated pool and the weather does not normally affect the temperature of the pool. Classes are only cancelled if there is life threatening weather like a lightning storm or extreme winds.
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